Wydan.com's Frequently Asked Questions (FAQs)

What are your technical support hours?

    Our normal hours of operation are from 9am to 530pm Pacific Standard Time, Monday through Friday.  Our techs are not available through observed holidays.  If you do not speak to someone, please leave a message and one of our representatives will return your call as soon as possible or just email us at support@wydan.com.  Email support is available anytime. 

Who can I speak to regarding general questions about my computer?

    Any of our trained representatives will be happy to assist you with any questions you have.  Please email us at support@wydan.com for any general questions.  If it is regarding a purchased system, please open a ticket in our support center and we will reply to you as soon as possible. 

I want to add a component to my system, but it is not listed, who do I contact?

    Our sales team will be glad to assist you with this matter, we are able to get our hands on most components in the market.  Please email us at sales@wydan.com or call us at 626.307.5750. 

My system is not functioning properly after installing a program.  What can I do?

    First thing you should do is uninstall the program.  Unfortunately, uninstalling the program will not always fix the problem.  If it is a serious problem, you can contact our tech support team or contact the program's manufacturer for assistance.

A specific program is crashing my computer, but everything else works fine. What can I do?

    Normally, this is a sign that the software you are attempting to run is not compatible with the system.  Please check the software requirements, readme file, or the programs website for further assistance with this matter. 

How long is your warranty?  What if it expires and I have problems?

    We have a limited one to three year warranty that can be viewed here.  If your warranty expires, we offer lifetime phone or email support at no additional charge.  Please note that systems under warranty will have priority over those that are expired.  Not all occurences can be handled via phone/email and in that case, we will ask you to send it in or other options will be provided to you.

I am having issues with a piece of hardware/program that was not purchased from Wydan.com, what can I do?

    Our tech support team will do our best to provide you a solution to this issue, please open a ticket in our support center.  However, if general troubleshooting tips do not work, we will direct to you contact the original manufacturer's support team as they probably have performed all the proper tests and can probably help assist you further.

When do I update my drivers? What drivers do I need?

    Prior to shipping the system out, we will install the most recent drivers our your system so you will not need to upgrade drivers initially.

    If your system appears to be working fine, you probably do not need to worry about updating drivers.  If you are having issues with a particular program, after installation, you will probably want to download the latest drivers from the manufacturer's website.  Some of the more important drivers to update are the chipset, video and sound drivers.  If you do not know which drivers you need, please email our tech support team at support@wydan.com or open a ticket at our support center.

I just received my new computer, when I power it on, nothing appears on the screen.  What do I do?

    The first thing to check is to make sure that your monitor cable is plugged in securely. 

    If that does not work, you will need to contact our tech support team.  There are instances where a cable or internal component may have come loose during transit.  Our tech support team will gladly walk you through what cables/components that need to be plugged in. 

Ventilation, is it that important?  How much ventilation do I need?

    Ventilation is very important in maintaining your new PC.  We recommend that you have atleast one foot of space from the front and the rear of the case.  Please do not place your system in an enclosed space or computer desk cabinets as those do not allow much ventilation for your system and will cause heat to build up and may cause your system to overheat.