Wydan.com Limited Warranty Information
Wydan.com provides the highest quality computer
solutions and guarantees customer satisfaction. All systems purchased will
recieve a one year limited warranty and free lifetime email/phone support. We
have a highly trained staff and are capable of accurately diagnosing your
computer hardware/software related issue. Prior to shipping out a custom
computer system, Wydan.com will test the computer for at least 24 hours to
ensure that it functions properly before shipping.
LENGTH OF WARRANTY: The standard warranty term for a new
desktop purchased from Wydan.com is one(1) years beginning from the
date of the invoice, described below(a two/three year warranty is a recommended upgrade). All parts and upgrades sold separately
from the system (ie. motherboards, CPU's, Hard Drives, RAM, video cards and LCD
monitors) carry a one(1) year manufacturer warranty.
COVERAGE: Wydan.com warrants to the original
purchase that all hardware sold will be free from defects -- both materials and
workmanship for the period of the warranty. Any damaged caused due to
shipping will also be covered.
The following is not covered by Wydan.com's limited
product warranty:
- Software, including the Operating System, as well as
any third party software;
- Product that has been damaged due to actions that are
beyond Wydan.com’s control, (ie: blackouts, power shortages, impacts,
fluids, fire, flood, wind, earthquake, lightning or similar disaster, war,
strike, lockout, epidemic, destruction of production facilities, riot,
insurrection or material unavailability;
- Products that have been damaged through misuse,
abuse, user error, viruses, spyware/adware, including any unauthorized
modification of the system as a whole, any individual component and/or
additional attached peripheral devices.
- Product(s) for which Wydan.com has not received
payment.
DEAD ON ARRIVAL, DOA, POLICY: Wydan.com has its own
policy for all new systems purchased from Wydan.com that fails to function upon
delivery. You must obtain a Return Materials Authorization(RMA) number
from us. This can be obtained from our
RMA center. All DOA systems
must be reported to us within seven(7) days upon the delivery date.
All defective products may be returned to Wydan.com for a full refund, or a
replacement with a new product. For all products to be returned, please
follow the return procedures below.
THIRTY(30) DAY LIMITED MONEY BACK GUARANTEE:
Wydan.com takes great pride in in the quality of our products. As a
result, for the first 30 days of your purchase, beginning from the date on the
invoice, Wydan.com will refund your purchase price on the returned product(s).
RMA MUST BE FILED within 30 days from the date on the invoice. Shipping
and Handling fees are non-refundable and a fifteen(15%) percent restocking fee
will apply. You must obtain a Return Materials Authorization(RMA) number
from us. This can be obtained from our
RMA center.
SHIPPING YOUR SYSTEM: You must ship the merchandise
within five(5) days of receiving your RMA number. Clearly mark the RMA
number on the outside of the box, preferably underneath the return address.
All merchandise being returned must be in its/their original packaging(cables,
manuals, drviers, static bags) just as you received it. If the product is
not returned in its entirety, you will be charged for missing items. NOTE:
Prior to shipping the system back to Wydan.com, we recommend that you backup all
your information on your hard disks or storage devices. Please also remove
all CD's, disketts or PC cards from your systems. If you require technical
assistance, please contact our support team.
SYSTEM REPAIRS: If you are having difficulties with
your system, please submit a ticket in our
support center. We will
first attempted to diagnose the problem and resolve it over our ticket system
and/or phone. If we determine that the problem is with a product covered
by our warranty, then we will choose one of the following options.
Wydan.com will either have you send your product to our facilities for
repair/replacement or will send you a component part to replace the defective
component. If a product is being repaired or replaced, the warranty will
NOT be extended.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY
ALSO HAVE OTHER RIGHTS UNDER THE LAWS OF THE UNITED STATES OR YOUR STATE.
WYDAN.COM'S RESPONSIBILITY FOR MALFUNCTIONS AND/OR DEFECTS IN HARDWARE IS
LIMITED TO REPAIR AND/OR REPLACEMENT AS STATED IN THIS WARRANTY STATEMENT. ALL
EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE
LIMITED IN DURATION TO THE ONE-YEAR WARRANTY PERIOD, AND NO WARRANTIES, WHETHER
EXPRESS OR IMPLIED, WILL APPLY AFTER SUCH PERIOD. SOME STATES (OR JURISDICTIONS)
DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE
LIMITATION MAY NOT APPLY TO YOU.
WYDAN.COM SHALL NOT BE LIABLE BEYOND THE REMEDIES SET
FORTH IN THIS WARRANTY STATEMENT AND SHALL NOT BE LIABLE FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LIABILITY FOR PRODUCTS NOT
AVAILABLE FOR USE, OR FOR LOST DATA OR SOFTWARE. SOME STATES (OR JURISDICTIONS)
DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES,
SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.
